Capability 01
Retrieval-augmented generation
Ground LLM responses in your own knowledge base. We build the ingestion, chunking, embedding, and retrieval pipeline so answers are accurate, citable, and current.
AI Integration
Add AI to your existing product without rebuilding it.
Embed LLMs, RAG, and intelligent agents into the apps you already run.
support-bot.pinnacle.codes
LIVE
User
How many orders did we ship yesterday?
Assistant
→ queried orders.db
Yesterday you shipped 847 orders (+12% w/w). The top SKU was the Mid-Layer Hoodie with 64 units.
Yesterday you shipped 847 orders (+12% w/w). The top SKU was the Mid-Layer Hoodie with 64 units.
responded in 1.2s · frontier LLM · 412 tokens
Assistant is typing…
›Ask anything about your business…⌘K
From prompt to production answer in milliseconds.
INPUT
User query
GATEWAY
Your API
CONTEXT
Vector DB
INFERENCE
LLM
OUTPUT
Response
< 2s
Avg latency
99.9%
Uptime SLA
3 LLMs
Fallback chain
100%
Audit logged
Capabilities, not chatbots.
action.execute
✓ query_db("orders", last="7d")
✓ send_email(to="ops@", body=...)
⟳ create_calendar_event(...)
Capability 02
Agents and function calling
Models that take action: query databases, fill forms, send emails, call your APIs. Built with tool-use, careful permissions, and observable execution.
What’s our churn rate this month?
3.2%, down from 4.1% last month.
typing…
Capability 03
Chat assistants
In-product copilots, customer-facing support bots, and internal helpdesks that actually know about your business and stay in your brand voice.
PASS
PII
PASS
Toxicity
PASS
Jailbreak
Capability 04
Safety and evals
Output filters, jailbreak resistance, PII scrubbing, and offline evals that run on every prompt change so quality never regresses.
Cost / 1k req−68%
JanFebMarAprMayJun
Capability 05
Cost and latency tuned
Streaming responses, caching, smart model routing, and prompt optimization. We track per-request cost so your AI bill stays predictable.
Slack
Salesforce
HubSpot
Notion
Linear
Stripe
Capability 06
Plugs into what you have
Salesforce, HubSpot, Notion, Slack, your custom backend. We integrate where your team already works rather than building yet another tool.
Four phases. Six to twelve weeks.
01
Use case discovery
Find the workflows where AI moves the needle on revenue, retention, or cost. Skip the rest.
02
Prototype in 2 weeks
Working demo on real data within a sprint. Validate quality and economics before committing to a build.
03
Production hardening
Auth, logging, evals, fallbacks, rate limits, monitoring. The boring stuff that decides whether your AI ships or stays a demo.
04
Continuous improvement
We instrument every output, run weekly evals, and tune prompts/models against real usage. AI products get better; static ones decay.
frontier and open-source models?
Depends on your task, data sensitivity, and budget. We benchmark options against your actual workflow and recommend based on quality, cost, and latency. Frontier models for hard reasoning; smaller fine-tuned models for high-volume classification.
Will my data train someone else's model?
No. We use zero-retention API tiers from major providers, or self-hosted models on your own infrastructure for highly sensitive data. Contracts and DPAs cover the rest.
How do we measure if the AI is good?
Offline evals on labeled examples, plus production telemetry: thumbs-up/down, regeneration rate, downstream conversion. We build the eval harness as part of every engagement.
What does it cost to run?
Inference cost varies wildly by use case. A customer-support chatbot might run $200/month at low volume; a document-processing pipeline might run $5,000. We model this upfront so there are no surprises.
Continue exploring
All services →Software Development
Custom software for SMEs, built with time-proven technology.
Bespoke business applications, internal tools, and ERPs tailored to how your company actually works.
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Web Development
Marketing sites, SaaS, and web apps that load fast and convert.
Fast, accessible, SEO-ready web applications built on the modern stack.
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CRM Solutions
A CRM that fits how your team actually sells.
Custom CRMs, HubSpot and Salesforce integrations, and sales-process automation.
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Let’s talk
Start your AI Integration project.
Send us a short brief. We reply within one business day with a recommended next step, an honest range, and the name of the person who would lead the work.