Privacy Policy

1. Who we are

Pinnacle Codes is a custom software development firm headquartered at 803 Kenilworth Blvd, Suite #221, Kenilworth, NJ 07033. We design and build web applications, mobile apps, AI integrations, and cloud solutions for clients across the United States.

For questions about this policy or your data, contact us at privacy@pinnacle.codes.

2. Information we collect

We collect information in three ways:

• Information you provide directly: name, email, phone, company, project details when you contact us, request a quote, book a consultation, or sign a contract.
• Information collected automatically: IP address, browser type, device type, referring URLs, pages visited, and timestamps. This is collected through cookies and similar technologies (see our Cookie Policy).
• Information from third parties: account information from services like Google or Microsoft if you choose to sign in through them, and payment information from Stripe when you pay an invoice.

3. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Send you invoices, project updates, and other transactional messages.
• Improve our website, services, and customer experience.
• Send marketing communications, where you have opted in.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our agreements.

4. How we share information

We do not sell your personal information. We share information only in these limited cases:

• With service providers who help us operate (hosting, payment processing, email delivery, analytics). These providers are contractually bound to protect your information and use it only on our behalf.
• With your explicit consent for specific purposes.
• When required by law, subpoena, court order, or to respond to a government request.
• To protect our rights, safety, or property, or that of our clients or the public.
• In connection with a business transfer such as a merger, acquisition, or asset sale, with continued protection under this policy.

5. Data retention

We keep your information only as long as needed for the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we either delete it or anonymize it so it can no longer be linked to you.

6. Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of your information, subject to legal exceptions.
• Object to or restrict certain processing.
• Receive a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data protection authority.

7. How to exercise your rights

To exercise any of these rights, contact us at privacy@pinnacle.codes. We will respond within thirty (30) days. We may need to verify your identity before fulfilling the request.

8. Security

We protect your information with industry-standard measures: encryption in transit (TLS 1.3), encryption at rest, access controls, audit logs, multi-factor authentication for staff, regular security reviews, and incident-response procedures. No system is perfectly secure, but we take security seriously and continuously improve our practices.

9. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will delete it.

10. International transfers

We are based in the United States and our service providers may be located in other countries. If you access our services from outside the U.S., your information may be transferred to, stored in, and processed in countries with different data protection laws than yours. We take steps to ensure your information receives an adequate level of protection wherever it is processed.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Last updated” date. For material changes, we will provide additional notice (for example, email or a prominent notice on our website).